Tesco extends GetGo store format with three new hybrid outlets

Customers can choose whether to use self-checkout equipment available on-site or leverage the frictionless experience with the retailer’s app.

Tesco has announced a further expansion of its GetGo stores trial, which includeS two stores in London and another in Birmingham, will allow more customers to shop and pay without scanning a product or using a checkout. For the first time, these new outlets will also offer customers the option of using a self-service or attended checkout if they prefer.

The expansion will also allow the company to test the new format in a variety of locations. The first GetGo store of the retailer was launched in October 2021, a purely checkout-free model where the average shopper takes three minutes to complete their shop using the app.

“We are excited to expand our trial of GetGo and to see what customers think about our new hybrid model, which offers them different options for seamless shopping. Whether customers choose the checkout-free option or prefer to use a checkout, we want to make the shopping trip as quick and convenient as possible,” said Kevin Tindall, Managing Director for Tesco Convenience.

Continuing Tesco's partnership with Trigo, a combination of cameras and weight-sensors will establish what customers have picked up and charge them for products directly through the app when they leave the store. Those who choose the checkout-free option need to download the Tesco app and select the GetGo option. They can then just walk in and pick their shopping, before scanning their app as they walk out. 

Customers who don’t have the app can use the new hybrid stores in the same way as usual, paying at the attended or self-service checkouts. They can then scan their receipt to exit the barriers, with staff workers available to help.