Phoenix pivots portfolio to retail post COVID
The company embarked on a consumer experience-focused growth strategy that targets convenience and new fuels.
Phoenix Petroleum continues to reposition its portfolio towards high growth, high margin businesses as it diversifies its core petroleum operations. Over the past three years, the company embarked on a consumer experience-focused growth strategy that targets the underserved, convenience needs of its existing customers beyond fuel.
From a commercial/B2B-driven base, Phoenix Petroleum generates around 45% of its domestic sales from growth businesses such as retail fuels and LPG, as well as convenience retailing and payments. It is also leveraging its multi-format network of retail offers to drive synergies and unlock value across its portfolio.
“At the center of our efforts is our customer. By understanding their customer journey and experience, we are able to see their underserved needs and try to fill these through our expanding retail portfolio that is now beyond fuels. With the changes in purchasing behaviour post-pandemic, we are complementing these retail offers with digital initiatives that in turn multiply the footprint exponentially,” President Bong Fadullon said.
Phoenix has a total of 20,000 touchpoints comprised of its service stations, LPG and lubricant retail outlets, FamilyMart stores, and Posible retailers. Combined, these touchpoints can reach over 1.2 million customers.
“We need to adapt our core business to changes and disruptions in markets. Retail is going to be the major force driving the business going forward. We are building this capability and we aim to further expand this portfolio with high growth, high margin brands over time,” Fadullon added.
FamilyMart has found a niche in convenience food retailing and is now harnessing the digital opportunity by expanding its online presence via apps and deliveries.
At its retail core is Phoenix’s network of over 650 stations, which remains the fastest-growing in the industry.
