E.ON launches AI-powered language assistant for EV charging
’Electra’ will adapt to drivers' language preferences to help them when looking to charge their vehicles abroad
E.ON has introduced ‘Electra,’ an advanced multilingual chatbot designed to streamline the electric vehicle (EV) charging experience and eliminate language barriers for drivers.
Integrated into the E.ON Drive Comfort app, Electra offers intuitive, AI-driven assistance alongside real-time human support when needed. Currently available in Germany and the UK, with planned expansion to Italy and Denmark, this innovation works as a digital assistant to guide EV drivers through the charging process.
"Electra is the latest example of how E.ON works to be a playmaker in the energy transition. Language barriers shouldn’t stand in the way of a smooth, stress-free charging experience, making electric mobility smarter, simpler, and more inclusive for all," said Julian Lennertz, Chief Commercial Officer at E.ON Next.
Electra‘s key capabilities include locating the nearest charging station and step-by-step navigation, multiple language support, using LLM (large language model) based AI interactions to deliver precise and context-aware responses beyond standard FAQs, and facilitating handovers to live agents for enhanced customer support when needed.
Developed in collaboration with tech partners elvah, and powered by Cognigy AI, the launch of Electra marks the next step forward in E.ON’s mission to innovate within e-mobility.
