Podcast: Digital receipts and connected ecosystems
In this episode of Talks on Mobility, we explore the latest innovations in retail technology with Diebold Nixdorf and anybill. The discussion covers their partnership in advancing the use of digital receipts. They also share insights on the challenges of introducing new technologies in the DACH market, the importance of connected ecosystems for seamless retail experiences, and how they leverage data for personalized customer engagement. The conversation touches on the future of digital receipts and the evolving landscape of retail technology.
Nicolas Pelletier
Nicolas Pelletier brings over 20 years of experience in software, with a particular focus on the Retail industry. As the Global Retail Software Sales Director at Diebold Nixdorf, Nicolas leverages his extensive background to lead the company's efforts in delivering cutting-edge software solutions to global retailers. Throughout his career, Pelletier has developed deep expertise across a range of functions, including C-level strategic sales, marketing, product management, research and development, and professional services. This broad exposure has equipped him with a comprehensive understanding of the international software business. Diebold Nixdorf automates, digitizes and transforms the way people bank and shop.
"Retail is dynamic because it reflects society’s behaviors. Innovation must keep pace, allowing retailers to try fast and fail fast if needed."
“Connected ecosystems are key to being successful in the retail market. It’s obvious that the belief that one single vendor can do everything is impossible.”
Lea Frank
Lea Frank is the CEO of anybill, which she co-founded with Tobias Gubo in December 2019. Frank is the idea creator of the digital receipt. She has a Master of Science in Business Informatics from the University of Regensburg. She is the State Spokesperson for Bavaria of the German Startup Association e.V., promoting Bavaria as a startup location. Lea Frank stands for digitalization, sustainability and the connection of innovations relevant to everyday life. anybill promotes digital receipts, seamless integration, and eco-friendly solutions for modern businesses.
"All merchants are currently trying to enhance their customer services and touchpoints, especially in the offline world."
“We believe that digital receipts will be the new normal. All of the macro trends point in this direction (sustainability and digitalization) but also retailers looking for the best way to connect to customers.”
